Refund policy

Return & Refund Policy

Due to food safety regulations, all cookie sales are final. We do not accept returns on baked goods.

If there is an issue with your order, please contact us within 48 hours of pickup or delivery. We may offer a replacement, store credit, or refund for:

• Incorrect orders
• Damaged products
• Missing items
• Quality issues caused by our preparation or packaging

Please include:

• Your order number
• A description of the issue
• Photos when applicable

We do not provide refunds for:

• Taste preferences
• Orders that were left unattended after delivery
• Improper storage after pickup or delivery
• Products that have been substantially consumed
• Requests made more than 48 hours after pickup or delivery

For custom orders and large catering orders:

• A 50% deposit is required.
• Deposits are non-refundable once production has begun.
• Cancellations made at least 7 days before the event may receive a credit toward a future order.